Intern: Onsite Technician (Summer 2020)
The Intern - Onsite Technician (Summer 2020) provides business solution infrastructure support and end-user support for a specific Volvo production facility. This position occurs as part of the Onsite New River Valley/VA team, within the Infrastructure and Onsite Support (IOS) unit of Volvo’s Group IT unit.
The summer internship begins on May 18th and ends on August 14th 2020.
The Intern - Onsite Technician role is the local representation of Group IT for a specific business production facility. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware, and specialized printing technology. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware is configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo’s global network.
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.
Group IT has end-to-end responsibility for all development, delivery, and support of IT solutions for the Volvo Group.
Infrastructure and Onsite Services (IOS)
Group IT – Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Volvo Group’s locations. The mission of the IOS unit is to ensure that Volvo businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.
Onsite Americas is a regional function consisting of more than 150 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.
The Intern - Onsite Delivery & Support Technician will be responsible to:
Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
Perform delivery and support work according to standard methods and processes
Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
Install, configure, and support various handheld barcode scanning devices
Install, configure, and support specialized barcode printers
Have good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure
Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.
Image & configure new and existing machines to end-user expectations
Deploy new machines to end-users by transporting equipment via handcart in which lifting up to 50 lbs. is involved.
Ability to produce documentation for Knowledgebase solutions
Other duties as assigned by Onsite Manager
Applicants must be currently enrolled and pursuing a degree related to Business or Information Technology at an accredited school and have completed 30 semester hours prior to the start of the internship
Applicants must have a minimum cumulative GPA of 3.0
Key Qualifications and Capabilities
Is dedicated to deliver customer value
Has ability to build effective relationships
Has very strong communication skills
Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
Is open to change and enjoys the challenge of unfamiliar tasks
Pursues tasks with energy, drives and has a need to finish
Fluent in English, both written and spoken
Volvo Group IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
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