Customer Service Director

Role:
Leading the national front line engineers, improve the customer satisfaction through professional dealer network.

  • Manage 14 front line service engineers
  • Improve the workshop process of dealer network
  • Improve the technical competence of dealers’ mechanic
  • Together with dealers to solve customer complaint and increase customer satisfaction
  • Guiding dealers to use DMS in a correct way
  • Implement the warranty / recall / campaign

Requirement:

Job Knowledge:
  • Knowledge of trucking industry
  • Knowledge of road transport industry
  • Knowledge of technical / automotive (heavy vehicles)
  • Knowledge of aftermarket support principles
  • Knowledge of automotive warranty principles
  • Knowledge of team management

Job Related Skills
  • Computer literacy
  • Advanced diagnostic skills, mechanical and electronic
  • Advanced problem solving
  • Effective communication in Chinese and English (verbal & written)
  • People management

Job Experience
  • 8 years technical experience in aftermarket (heavy vehicles)
  • European truck brand experience is a plus
  • Team manager

Education
  • College / university diploma

Others
  • Legislation
  • Strong initiative and sense of responsibility
  • Teamwork spirit

Om oss

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

Vi vill lära känna dig

Ansökningsprocess

Ansökan

Ett bekräftelsemail skickas till dig efter att du färdigställt din ansökan. Du kan uppdatera din profil även efter inskickad ansökan.

Intervju

Om du blir kallad till en intervju informerar vi dig kring ansökningsprocessens samtliga delmoment såsom andra intervju, tester och referenstagning.

Urval

Samtliga kandidater blir informerade när den sökta tjänsten är tillsatt. Du kan välja ifall du önskar behålla ditt CV i vår databas för att få förslag på andra jobb som matchar din profil.

Introduktion

Vid anställningsstart genomgår du en introduktion som syftar till att på kort tid få dig att bli en del av ditt nya team samt börja kunna genomföra dina nya arbetsuppgifter på bästa möjliga sätt.

Personporträtt

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