Technical Product Specialist - Global (m/f/d)

In the area of our Technology Global Technical Support department we are looking for a
Technical Product Specialist (m/f/d) - global
The Global Technical Support team supports Co-Pilot, Dig Assist, SW and E&E for EXC and CWL worldwide. As part of our high performing team focused on machine uptime, you will be responsible in the second line of support to deliver technical information and solution regarding quality issues.
Main Responsibilities:
  • Drive Co-Pilot application uptime and customer success by working collaboratively and cross functionally with technology functions, global and regional technical support functions and dealer product specialists
  • Responsible for support targets and quality information
  • Lead and manage activities related to Co-Pilot applications to secure high expertize in global technical support teams
  • Drive quality improvement for Co-Pilot Dig Assist application within technology
  • Contribute with development and implementation activities for projects related to Co-Pilot, Dig Assist, electrical and autonomous machines for WEXC, CWL
  • Manage Technical Support Calls related to Co-Pilot, Dig Assist, machine SW and machine E&E escalated from region support
  • Develop and maintain good collaboration between sales functions, customer solution, technology functions and technical support to secure high customer satisfaction related to Co-Pilot Dig Assist application
Required competencies, personal skills and experience:
  • University degree in engineering or equivalent
  • Knowledge of quality tools and methods for E&E
  • SW design and system engineering knowledge is a benefit
  • Good ability in communication and presentation
  • System knowledge (SEMS, VDA, Configurator, WebMia) is a benefit
  • Application knowledge of excavators is a benefit
  • Customer support mind set
  • Fluent in English (verbally and written)

Do you enjoy working in a motivating, international environment with opportunities for development and flexibility? Then please apply via our Online Tool. We look forward to receiving your application!

Om oss

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

With Volvo Construction Equipment, one of the world’s leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.

Vi vill lära känna dig

Ansökningsprocess

Ansökan

Ett bekräftelsemail skickas till dig efter att du färdigställt din ansökan. Du kan uppdatera din profil även efter inskickad ansökan.

Intervju

Om du blir kallad till en intervju informerar vi dig kring ansökningsprocessens samtliga delmoment såsom andra intervju, tester och referenstagning.

Urval

Samtliga kandidater blir informerade när den sökta tjänsten är tillsatt. Du kan välja ifall du önskar behålla ditt CV i vår databas för att få förslag på andra jobb som matchar din profil.

Introduktion

Vid anställningsstart genomgår du en introduktion som syftar till att på kort tid få dig att bli en del av ditt nya team samt börja kunna genomföra dina nya arbetsuppgifter på bästa möjliga sätt.

Personporträtt

Liknande jobb