Customer Support - VV

Responsibilities
As a Service Center employee, you are part of the Volvo Truck, Bus and Penta team at Service Market Logistics (Volvo Parts Gent). You will be the connection between our Market Units/Dealers/Clients and a great variety of internal departments within our global organization. A strong customer mindset in different languages is key.
Job description
  • Control and manage the process of urgent orders
  • Discuss, control and manage special orders and requirements
  • Address the proper people to solve problems in case of errors
  • Cooperate with internal and external stakeholders
  • Give advice on logistical and commercial solutions or alternatives
  • Improve processes and way of working which are beneficial for both our department and the customers
  • Represent our organization towards the network via daily operational work, meetings and events
  • Occasional but predefined late shift (10:30hrs – 19:00hrs)
  • Occasional but predefined Saturday morning work

Profile
  • You have a higher degree of education
  • You master Dutch/English/French/German
  • You have an understanding on how to work with customers
  • You have affinity with numbers and routines
  • You are a team player !

Offer
  • Full time job
  • Flex (start-up between 8:00hrs and 9:00hrs)
  • Training program necessary to perform the job in a quality assured way

Temporary job starting 1/05/2019 - 31/08/2019


Om oss

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Group Trucks Operations encompasses the production of state-of-the-art products for the truck brands of the Volvo Group, as well as Volvo Group engines and transmissions, through an international world class industrial environment.

With Volvo Group Trucks Operations you will be part of a global and diverse team of highly skilled professionals working with energy, passion and respect for the individual to become the world leader in sustainable transport solutions.

Vi vill lära känna dig

Ansökningsprocess

Ansökan

Ett bekräftelsemail skickas till dig efter att du färdigställt din ansökan. Du kan uppdatera din profil även efter inskickad ansökan.

Intervju

Om du blir kallad till en intervju informerar vi dig kring ansökningsprocessens samtliga delmoment såsom andra intervju, tester och referenstagning.

Urval

Samtliga kandidater blir informerade när den sökta tjänsten är tillsatt. Du kan välja ifall du önskar behålla ditt CV i vår databas för att få förslag på andra jobb som matchar din profil.

Introduktion

Vid anställningsstart genomgår du en introduktion som syftar till att på kort tid få dig att bli en del av ditt nya team samt börja kunna genomföra dina nya arbetsuppgifter på bästa möjliga sätt.

Personporträtt

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