Director, Training & Development

Purpose/Description:

This position will be accountable for the development and implementation of training strategies, plans programs and processes to support Arrow’s business goals and objectives.

Core Responsibilities:

    • Partner with marketing, sales and operations to identify developmental needs to drive training initiatives.
    • Analyze performance gaps to identify and develop training solutions for employees and develop KPIs to measure training performance.
    • Measure, analyze and report on training results against defined KPIs and adjust strategies as needed for improvement.
    • Work directly with manager(s) in reviewing employee performance and assisting in the coaching and development for improved performance and effectiveness.
    • Ability to serve as a mentor and coach to new and tenured sales representatives.
    • Provide in house and field based coaching to sales associates, including outside sales calls, telephone skills, database marketing, time management, computer skills, etc. to enhance productivity.
    • Plan, organize and facilitate the Arrow University Sales Training Program.

Competencies:

    • Partner with marketing, sales and operations to identify developmental needs to drive training initiatives.
    • Analyze performance gaps to identify and develop training solutions for employees and develop KPIs to measure training performance.
    • Measure, analyze and report on training results against defined KPIs and adjust strategies as needed for improvement.
    • Work directly with manager(s) in reviewing employee performance and assisting in the coaching and development for improved performance and effectiveness.
Minimum Education and Experience:
    • College degree (or comparable business experience)
    • 3-7 years experience in new and/or used truck sales preferred
    • 2-5 years experience in sales management and/or sales training preferred

Om oss

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Arrow Truck Sales, Inc. is the leading retailer of used medium and heavy duty trucks in North America, with locations throughout the US and Canada. Since 1950, Arrow has built a solid reputation in the trucking industry by providing high-quality, pre-owned vehicles to customers who want to maximize the value of their purchasing dollars. Arrow Truck Sales, Inc. is part of the Volvo Group, a publicly held company headquartered in Gothenburg, Sweden.

Volvo Group North America is an Equal Opportunity Employer
E.O.E./M/F/Disability/Veteran
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