Technical Support Engineer Connected Services

Background:
The Connected Services Support team, residing within the VT Uptime organization, stands for a proactive knowledge hub of support related to Connected Services and Telematics Solutions, close to the customer. Perceived as a center of expertise within the Service & Customer Quality area, we nurture empowerment and enthusiasm as key ingredients for success. If you're looking for a work environment where team spirit, fun and engagement are truly valued, then we advise to read on!
Function:

  • You are part of the Connected Services Support Team where you support the Connectivity and Productivity services and hardware for the Volvo Truck, Renault Truck and Volvo Bus brand. The systems are based on the latest digital, wireless communication technologies; the integrated systems are available in several designs and with high level of customization.
  • You give technical support and solve hardware and electronic related problems for end-users, dealers and Market Companies, in your own language area.
  • You give regular feedback on the supported products towards quality managers and developers.
  • You handle the information from the market in such manner that repeated questions and problems from customers can be avoided.

Profile:

  • You have a technical background and a good understanding of contemporary trends in Connectivity, Telematics, Driver-Vehicle and Customer-Vehicle Interfaces, Fleet Management Systems and Transport Solutions.
  • You have a great interest in automotive technologies and connected services.
  • You are able to interpret and understand technical documentation.
  • You have good collaboration, communication and facilitation skills.
  • You possess excellent troubleshooting skills and the ability to picture the problem via remote discussions.
  • You are fluent in English, French and/or German.
  • You have a natural feel for continuous learning and personal involvement.
  • After an intensive training program, you are willing to enter in shift work.

Hiring Manager:
Sofie Scheirs, Team Manager Connected Services Support, Volvo Trucks
HRBP: Emma Parry
SG3


Om oss

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.

Vi vill lära känna dig

Ansökningsprocess

Ansökan

Ett bekräftelsemail skickas till dig efter att du färdigställt din ansökan. Du kan uppdatera din profil även efter inskickad ansökan.

Intervju

Om du blir kallad till en intervju informerar vi dig kring ansökningsprocessens samtliga delmoment såsom andra intervju, tester och referenstagning.

Urval

Samtliga kandidater blir informerade när den sökta tjänsten är tillsatt. Du kan välja ifall du önskar behålla ditt CV i vår databas för att få förslag på andra jobb som matchar din profil.

Introduktion

Vid anställningsstart genomgår du en introduktion som syftar till att på kort tid få dig att bli en del av ditt nya team samt börja kunna genomföra dina nya arbetsuppgifter på bästa möjliga sätt.

Personporträtt

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